CameraWare software is written and upgraded continually to meet the changing needs of its broadcasters and viewers.  Due to its intense use of resources, occasionally the user runs into minor problems. Listed below are common broadcasting questions and their simple solutions.

I don't get a Preview Image
Make sure your camera works by testing it with a program that is known to work with it, like icuii or netmeeting. If it does not, try rebooting and while the computer is off, check to make sure the camera is firmly plugged into the computer and the power is on. If the camera works well with another video applications, you need to update your driver. Most camera companies have websites that you can get the latest drivers from. If you have trouble, please visit the Live Technical Support for CameraWare,  available 24 hours a day, 7 days a week. Just go to http://www.cameraware.com/techroom.html and enter the chat room.

I get a Preview Image but I don't see my name on the Channel Menu.
Make sure you know what name you are looking for. It is the whatever you entered for Broadcast name on the Login screen This name will appear below your preview image on the CameraWare Video Sender software.

.If you are running a firewall, you will need to deal with it one of two ways: dropping and raising the firewall or by opening port 31001 in your firewall. If you choose to drop and raise, then whenever you want to use your CameraWare Video Sender software simply drop the firewall, start your CameraWare Video Sender software then raise your firewall again.

If you use AOL, there is a good chance that you will not be able to broadcast. You can search for a free website in your area by going to either of these sites:
>http://www.freedomlist.com/find.php3
>http://nzlist.org/user/freeisp

If your modem is older, you may want to try a new one. They are inexpensive these days and are worth upgrading.

You may have bad settings leftover from when you upgraded your CameraWare Video Sender software. You  should exit out of CameraWare, and delete the "surveylens.ini" file from their CameraWare folder. Then you  can restart CameraWare and login. This will fix any incorrect settings remaining from when they've  upgraded CWVS.

If you have an IBM camera and Win98, this trick might work for you!
- Choose Video/Image Capture Options from the VideoSender menu. The "Video Format" dialog box appears.
- Under the label, "Pixel Depth (bits) and Compression", select "RGB 24" from the listbox.
- Under the "Resolution" label, select 320x240 from the listbox.
- Press the OK button.
Note:  The IBM Camera ALREADY works properly under Windows 2000, so this info applies only to Win98 installations.
 
 
 

I downloaded and installed CameraWare Video Sender software but I don't see an icon on my desktop.
Download the PLAIN program from: >http://www.cameraware.com/bin/cwvs.exe
You need to SAVE IT to c:\cameraware -  then RUN IT whenever you want to use CameraWare
This *special* version will not create a CameraWare icon on your desktop but you can create your own shortcut to the desktop from the cwvs.exe file in your cameraware folder"

I've done all the steps and I still cannot broadcast. What do I do now?
If you have trouble, please visit the Live Technical Support for CameraWare,  available 24 hours a day, 7 days a week. Just go to >http://www.cameraware.com/techroom.html and enter the chat room.
. Further Tech Support is available by emailing: cwhelp@ttinet.com .