Q. I can't see the images in the free viewer -- all I see is NO IMAGE
in the middle. Help?!
A. Your firewall software is blocking CameraWare. As a test,
completely disable your firewall software. Then reload the
free viewer. If that works then you can re-enable your firewall, and
configure it to allow CameraWare in/out as a Trusted IP/Server. The
following information will help:
Port: UDP Port 31001
Server/IP: relay.cameraware.com
Programs: cwvs.exe and cwviewer.exe
If you have questions on how to configure your firewall, we suggest
that you contact the software vendor or documentation/support for
specifics as we're just not expert in all different firewall software
programs. :)
Q. How do I obtain the secret code for a broadcaster?
A. You have to get the secret code from the broadcaster themselves.
Sometimes in the blue area to the left of the broadcaster's video, there will
be text with instructions on how to contact them for the secret code. Otherwise,
you cannot get in to see that particular video. Broadcasters reserve the right to
keep their broadcasts private and to be selective about who is viewing their webcam images.
Q. How do I rewind and zoom in on the live videos?
A. Here are several nifty ways you can control the video you are watching:
- To ZOOM IN, left-click directly on the image.
- To ZOOM OUT, right-click directly on
the image.
- To PAUSE, left-click on the small
green box in the bottom right corner of the viewer.
This causes the green box to turn yellow, freezes the image, and
puts a "0" in the box. The "0" means CURRENT IMAGE. To
REWIND, left-click again and
you will go back to PREVIOUS IMAGES.
- To go FORWARD again through the images
after rewinding, right-click on the
small green box in the bottom right corner of the viewer.
In this manner you can go back and forth. If you right-click on
image "0" then the box goes green again and you are live!
Q. How many image frames can I rewind?
A. You can rewind up to 50 images in the free CameraWare viewer. (The
CameraWare Standalone Viewer lets you rewind up to 100 images!)
Q. Is there a limit to how many viewers can watch the CameraWare webcam images?
A. No. The proprietary technology behind CameraWare allows for an
unlimited number of simultaneous broadcasts, and an
unlimited number of simultaneous viewers!
Q. What is the image refresh rate in the free viewers?
A. All webcam broadcasts seen in the free CameraWare viewers (in webpages)
get an approximate 10 second refresh rate.
Q. I am connected through a cable modem and I find it
slow downloading webpages with the viewing applets and chatrooms.
Any suggestions?
A. If you are using Internet Explorer (IE), try setting your cache
size to 1MB. IE does not manage its cache very well when there are
a lot of images. To reduce the IE cache size, do the following:
- In the menu, click on Tools > Internet Options > General tab
- Under the Temporary Internet files heading, click on Settings...
and move the gray arrow to the far left (under Amount of disk
space to use) or enter a value of 1 in the box next to MB.
- Click on the OK buttons at the bottom until you are out of IE Tools.
Q. When I try to view the broadcast cams, they load, refresh only
once and then freeze. When I return to any cam that I have
previously viewed, the image remains in the frozen state that
I left it in. What is happening?
A. Your ISP is using a transparent proxy server which is not
delivering the new images to you. Here is the solution:
Q. I can no longer view broadcasts! The screen comes up but the viewing
applets are just gray boxes. What do I do?
A. Whenever updated java applets are installed, it becomes necessary to
clear the browser cache to get a fresh page. You need to clear your
Internet browser cache in order to load the viewing applets and/or
chat applets properly. Here's the steps:
- In IE, click on Tools > Internet Options > General tab
- Under the Temporary Internet Files heading, click on the Delete Files
button.
- Then click on the OK button when it's all done.
- Close all windows, and restart your browser.
- In Netscape, click on Edit > Preferences > Advanced > Cache
- Click on the 2 Clear Cache buttons.
- Then close all windows, and restart your browser.
Q. I have cleared my Internet browser cache and installed
all Windows Updates available for my computer. I still cannot
load the java video applets in a webpage. What do I do?
A. If you have installed the Sun Java Plugin, please try
uninstalling all versions of it first. To find out if you
have installed the Sun java plugin:
- Start Menu > Settings > Control Panel > Add Remove Programs
- Look for any reference to Sun Java Plugin
- Remove all that you find by highlighting each one, then click on Remove.
- If no Sun Java Plugins are listed, or you have removed all of them,
close the Add/Remove Programs window and the Control Panel window.
Reinstall Java by going to www.java.com.
When the reinstallation is complete, go to
www.cameraware.com/techroom.html and see if the free viewer and chatroom applet load for you
there.
If you still have problems loading the viewer,
email us
with a description of what's going on... as much detail as possible.
Q. I notice that when I am watching more than one free CameraWare viewer,
the video seems to go slower. Why is that?
A. It's true. With each added free java viewer that you are watching,
the image speed will slow down by at least 2 seconds per viewer. This does
not happen when using the CameraWare Standalone Viewer.
NOTE: You will have to do this each and every time you
load a new CameraWare viewer. You can contact your ISP
and ask them how they can route your Internet connection
around their proxy server.